LIHEAP is being conducted differently than we have done in previous years. you will not be given an appointment date right away, someone will be in contact when your name comes to the top of the waitlist! If your heat is shut off or you are out of wood/propane please call our office at 360-533-5100
Grays Harbor and pacific Counties currently FUll.
After you have applied for Energy Assistance, you will receive a phone call or email to schedule your energy assistance appointment. Don’t worry if you don’t hear from someone right away. Due to the high volume of requests, it may be up to 3 months before you are contacted.
Low-Income home energy assistance program (LIHEAP INTAKE)
Availability of assistance is determined by available funds and the date of application.
Eligibility for the program is based on funding and household income. Please see the chart below for income limits based on household size. What determines “Net Monthly Income” is determined by program policies. If you have questions about income eligibility, please call the Main office (360-533-5100) and ask to speak with the Energy Assistance Department.
After you have applied for Energy Assistance, you will receive a phone call or email scheduling your energy assistance appointment. Don’t worry if you don’t hear from someone right away. Due to the high volume of requests, it may be up to 3 months before you are contacted.
When you are asked for your documents, please respond in a timely fashion. Note that failure to come to an in-person appointment or to provide the requested documentation may result in the termination of your application and the need to reapply. Read on for our Frequently Asked Questions for more information.
Documents Needed for Energy Appointments
- Photo ID for everyone in the household over the age of 18
- Social Security Cards or proof of citizenship or legal status for everyone in the household
- Income Statements for last month for everyone in the household 18 years or older
- Energy Bill (utility company, propane provider, etc.)
- 24-hour/final shut-off notice (if applicable)
- Physical Address Verification (can be current bill if your name is on the account)
Frequently Asked Questions
Q: What should I expect at my energy assistance appointment?
A: When you sign up for Energy Assistance, we ask that you watch an Energy Conservation Education video online. 2 videos are listed below.
Our waitlist for assistance, particularly during the fall and winter months, is often long. You may not hear from our staff for a couple of months after you have signed up. When your name reaches the top of the list, you will receive a phone call or email regarding the documents you will need to provide. You will need to email, mail, or drop off your documents and then our intake staff will contact you over the phone to complete your appointment.
All the needed documents are listed above, but please do not email or drop off documents until they are requested. If you have any questions please call us at 360-533-5100.
Q: I received an Energy Assistance award 3 weeks ago, but I don’t see a credit on my bill.
A: On average, it takes 4-8 weeks from the date you sign the final form for your Energy Assistance to the date it appears on your utility bill as a credit.
Q: What happens if I don’t provide my documents within a week of being asked for them?
A: Because of the volume of requests for Energy Assistance, it’s very important that you respond to our request for your documents in a timely manner. If you do not provide us with documents, we will attempt to contact you via phone and email, but if we are unable to reach you, you will need to resubmit your application, placing you at the bottom of the list and delaying your financial assistance.
Q: I submitted a request for Energy Assistance but have not heard back from anyone. What should I do?
A: Coastal Community Action Program receives many Energy Assistance requests every year. Due to the high volume of requests, especially in the fall and early winter, it may be up to 3 months before we are able to schedule you for an appointment. If you have not been contacted about an appointment within 2-3 months of your request for Energy Assistance, you may call our office at 360-533-5100 to make sure we have received your information and that we have your correct name and address. Please do not submit your information more than once.
Q: What do I do if I have a 24-hour/final shut-off notice or less than 10 days’ worth of heat source (oil, propane, wood, etc.)?
A: Please contact us and let us know your situation even if you have already submitted your information to receive an Energy Assistance appointment. We reserve a set number of appointments each week for people in crisis situations. Please note that you will be required to provide proof of your final shut-off notice.
Find Us
101 E Market St. Aberdeen, WA. 98520
216 Blake St Raymond, WA.
98577
505 Pacific Ave N. Long Beach, WA. 98631
Phone
360-589-1351
360-204-9177
360-821-4706 – hablando español
360-533-5100
Team@coastalcap.org
Info@coastalcap.org
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